Shipping policy

We recycle as much as I possibly can but mostly as packing materials within a strong new box but so long as the box is solid we will re-use it. We will try and use bubble wrap in long sections so you can re-use it. We take pride in being really good at packing things up well and having the absulute minimum of waste.

This is a small operation so despatch the same day is very unlikely unless we have a collection booked already and you order early in the morning. We aim to despatch things the next day but things like drum kits that take 2 hours to pack (or if we just can't) it might be the day after but we will keep you informed and upgrade the postage if possible and not horribly expensive.

Postage costs are decided by a calculation based on weights so if you think the cost is miles off give us a shout and we can get an individual estimate. If you are in a big rush message first to see when we can despatch it.

UK Mainland postage Rates

Option	Description of Item	Shipping speed	Price
2nd Class Letter/Large Letter	Letter or large letter	2 to 4 business days	£1.80
1st Class Letter/Large Letter	Letter or large letter	1 to 3 business days	£3.75
2nd Class Small Parcel	Small box	2 to 4 business days	£3.95
1st Class Small Parcel	Small box	1 to 3 business days	£4.80
1st Class / DPD Next Day	Medium sized box	1 to 3 business days	£5.25
Next Day Courier Service- Tracked	1 larger box	1 to 3 business days	£8.50
Next Day Courier Service- Tracked	2 big boxes	1 to 3 business days	£18
Next Day Courier Service- Tracked	Drum kit sized item- takes an additional day for packing.	2-4 business days	£55.00
Next Day Courier Service- Tracked	For a big drum kit- takes an additional day for packing.	2-4 business days	£70.00

 
Highlands and Islands customers

I will try to stick to the mainland rates but the postage times for large items are going to be slower. If the postage is much higher than you have paid I will contact you to either get an additional payment or cancel the order.

Highlands customers should note I drive from Perth to the Black Isle every other week so delivery could be arranged.

 
Northern Ireland / EU

Unfortunately at present because of EU GPSR regulations we are unable to send most of our Items to Northern Ireland or the EU. I can send items which need repaired into the EU/NI and packaged items made in the EU (Meinl Mostly) to Northern Ireland.

International Post

I will post internationally but until we are satisfied that the postage weights are working for UK sales please contact me to get an estimate for postage - sales@berthadrums.co.uk / 07391653504.

For international postage the customer is liable for all tax and import charges which will be paid by you when the item gets into your country. UPS UK will charge £15.53 for admin but after that its up to customs in the recipient country to charge any due taxes and charges.

Unless there is an error caused by us - if the taxes due are not paid and we pay to have it returned we will take this amount off any refund we offer you (if its cheaper for us to have the item destroyed there would be no refund).